> ## Documentation Index
> Fetch the complete documentation index at: https://docs.monterey.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> Ingest Gong sales transcripts

<Frame>
  <img src="https://mintcdn.com/montereyai/gbEomERyPkWmSUWV/gong.png?fit=max&auto=format&n=gbEomERyPkWmSUWV&q=85&s=027cc6d98a212eb4ef9fe56289825e9f" style={{ width:"100%" }} width="3168" height="792" data-path="gong.png" />
</Frame>

### Overview

The integration with Gong is a great way to get product insights with and from your Sales team. With the integration, your team can:

* Surface trends in customer calls
* Extract common feature requests, bug reports, and questions
* Understand commercial risks and opportunities from win - loss notes
* Summarize sales communications into actionable product insights

<Note>
  {" "}

  If this is a one time ingestion or low data volume, we recommend you upload via
  CSV or Zapier instead of building a continuous pipeline.
</Note>

### Get Started

You can find the Gong integration on your [**integration settings page**](https://insights.reforge.com/w/default/settings/integrations/gong).

A user with access to both Reforge Insights as well as Gong will need to authorize the connection.

<Steps>
  <Step title="Go to &#x22;Settings&#x22;" />

  <Step title="Click &#x22;Integrations&#x22; in the navigation menu" />

  <Step title="Click &#x22;Gong&#x22;" />

  <Step title="Click &#x22;Connect&#x22;" />

  <Step title="If necessary, log in to Gong using the appropriate account" />

  <Step title="Review and approve the permissions requested" />

  <Step title="Once confirmed, you will be returned to Reforge Insights where you can select transcripts to analyze" />
</Steps>

### Data Collected

Once Gong is connected to Reforge Insights, we will load a list of recent calls for you to select from.

For each call you select, we will load information including the following from the Gong API:

* Metadata (Basic details such as call date, title, call URL, etc)
* Parties (A list of the call's participants)
* Media (The media urls of the call)
* Content (Analysis of the interaction content)
* Interaction (Metrics collected around the interaction during the call)
* Collaboration (Collaboration information added to the call)
* Context (A list of links to external systems such as CRM, Dialer, Case Management, etc)

### Pricing Volume Impact

| Entity Type | Volume Impact |
| :---------- | :-----------: |
| Transcript  |    **10x**    |

<Info>
  View the [pricing page](/pricing/volume-calculation) for more information on
  how we calculate volume usage.
</Info>

### Alternative Methods

If you do not have access to Gong, but have call transcripts, you can still upload them directly to Reforge Insights by navigating to the
[**feedback page**](https://insights.reforge.com/w/default/snippets/feedback) and then clicking "+ Feedback" and choosing "Import Transcripts".