- Feedback Metadata: metadata that is tied to a specific feedback item, such as the version of the app of an iOS review
- Customer Metadata: metadata that tied to the customer providing feedback, such as a job title, username, or tracked user-event
- Account Metadata: metadata that is tied to the overarching account of a group of customers, such as an account contract value
Configuration
Metadata is configurable in the metadata configuration page in Workspace Settings -> Metadata. The first thing you will see is a list of all available metadata keys, split into separate tables by the class of metadata. Each will have the following properties:- Key: the provided metadata key (non-editable)
- Name (optional): a user provided plain-language name for the metadata key
- Description (optional): a user provided plain-language description for the metadata key
- Type: the data type of the metadata key values (string, boolean, integer, float, long)
- Enabled: whether the key is enabled for use throughout the workspace

2, 2.1, 2.1.0
, there are a couple of type options we can choose:
- String: will include all 3 values and treat each as a string categorical value
- Float: will include the 2 values that can be cast as float (2 and 2.1)
- Integer or Long: will include 1 value that can be cast as an integer or float (2)

Platform Use
Feedback and Snippet Views
The most clear view you will have to observe these metadata values is in a feedback and snippet expanded view. On the sidebar, you will see each of the 3 metadata classes available as configured in the sidebar under “Account”, “Customer metadata” and “Feedback metadata”:
Home Dashboard
Metadata will also be immediately available for use in the homepage dashboard. Simply select the volume dropdown on the main dashboard chart, and you will see all string-typed and enabled metadata keys available to be plotted.
Custom Reports
Like on the homepage dashboard, metadata is also available for use in any custom reports, either as a filter or for charting. To add a chart using enabled metadata, simply add a new chart to the report (or edit a new one), and the enabled metadata keys will be available for all charting purposes.
Chat
Metadata is generally available in AI-enabled chat features under the following conditions:- the metadata key is enabled in the metadata settings configuration
- the metadata key type is “string” (non-string types can be used in manual chat dataset filters)


Cohorts
A great way to utilize customer and account metadata is when creating and viewing customer cohorts. Since enabled-metadata is available alongside any other possible filters, we can easily create cohorts tied to those customer and account metadata keys.