Some email providers and security tools can disrupt the normal email-sign in flow supported in Monterey AI, as the link sent to the provided address is mis-handled and ends up incorrect once clicked.

To get around this, you can reach out to support@monterey.ai to request having token sign in enabled for your team.

Once it is enabled, the process you will follow to sign in is described below:

1

Navigate to the Sign In page

2

Enter your email address

3

Leave the page open after submitting your email address

You will receive an email with a token to sign in and you will return to this page to enter the token.

4

Go to your email and find the email from Monterey AI

Do not click the “Sign in” button in the email!

5

Copy the token from the bottom of the email

It will be a long string of random characters.

6

Return to the page left open on Monterey AI

7

Paste the token into the field

8

Click the 'Sign in' button

9

You will be signed in and redirected to the app!

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