Sign in with Token
An alternative sign in method for users who experience issues with the Sign in button in emails
Some email providers and security tools can disrupt the normal email-sign in flow supported in Monterey AI, as the link sent to the provided address is mis-handled and ends up incorrect once clicked.
To get around this, you can reach out to support@monterey.ai to request having token sign in enabled for your team.
Once it is enabled, the process you will follow to sign in is described below:
Navigate to the Sign In page
Here is a direct link: https://app.monterey.ai/auth/signin
Enter your email address
Leave the page open after submitting your email address
You will receive an email with a token to sign in and you will return to this page to enter the token.
Go to your email and find the email from Monterey AI
Do not click the “Sign in” button in the email!
Copy the token from the bottom of the email
It will be a long string of random characters.
Return to the page left open on Monterey AI
Paste the token into the field
Click the 'Sign in' button
You will be signed in and redirected to the app!