Receive alerts

Ensure you never miss critical feedback. By configuring custom alerts, you’ll be instantly notified via email whenever feedback aligns with your specified criteria.

Steps to Set Up an Alert

  • Keyword/Description: Define the essence of feedback you’re targeting. For example, you might set it to “complaints on user experience of subscriptions”.
  • Volume Threshold: Determine how many instances of feedback (snippets) must occur before triggering an alert.
  • Time Window: Set the frequency at which you want to assess the volume threshold, such as “per day”.
  • Recipient Emails: Specify the email addresses that should receive these notifications. You can list multiple emails, one per line.
  • Activate: Once all parameters are set, create your alert.