Alerts

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Receiving Alerts from Monterey

Ensure you never miss critical feedback. By configuring custom alerts, you’ll be instantly notified via email whenever feedback aligns with your specified criteria.

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Steps to Set Up an Alert

• Keyword/Description: Define the essence of feedback you’re targeting. For example, you might set it to “complaints on user experience of subscriptions”.
• Volume Threshold: Determine how many instances of feedback (snippets) must occur before triggering an alert.
• Time Window: Set the frequency at which you want to assess the volume threshold, such as “per day”.
• Recipient Emails: Specify the email addresses that should receive these notifications. You can list multiple emails, one per line.
• Activate: Once all parameters are set, create your alert.