Reforge Insight Analytics calculates volume based on the data automatically ingested by our system during your current billing cycle — from the start to the end of your plan month. This method provides a clear picture of your usage within each billing period.

Items marked as irrelevant are not included in your usage volume calculation. We recognize that not all ingested data provides actionable feedback, so we exclude these from your usage.

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Integration Volume Impact

Our platform processes various integrations uniquely, based on the complexity of the data involved. For instance, integrations handling more detailed or conversational data will lead to higher volume calculations due to the extra processing and resources required. Below is an overview of how these integrations affect your volume:

Excessive deletions and re-ingestions of data may lead to the enforcement of usage limitations. This is to ensure fair usage and prevent circumvention of monthly caps.

IntegrationEntity TypeVolume Impact
Transcript UploadTranscript10x
GongTranscript10x
Chorus AITranscript10x
ZoomTranscript10x
IntercomConversation1x
GitHubIssue1x
GladlyConversation1x
FrontMessage1x
ZendeskTicket1x
FreshdeskTicket1x
Salesforce Service CloudCase1x
Jira Service ManagementIssue1x
KustomerConversation1x
SalesforceNote1x
HubSpotNote1x
SlackMessage1x
DiscordMessage1x
App StoreReview1x
Google Play StoreReview1x
SurveyResponse1x
TypeformResponse1x
Survey MonkeyResponse1x
DelightedResponse1x