Items marked as irrelevant are not included in your usage volume
calculation. We recognize that not all ingested data provides actionable
feedback, so we exclude these from your usage.
Integration Volume Impact
Our platform processes various integrations uniquely, based on the complexity of the data involved. For instance, integrations handling more detailed or conversational data will lead to higher volume calculations due to the extra processing and resources required. Below is an overview of how these integrations affect your volume:Excessive deletions and re-ingestions of data may lead to the enforcement of
usage limitations. This is to ensure fair usage and prevent circumvention of
monthly caps.
| Integration | Entity Type | Volume Impact |
|---|---|---|
| Transcript Upload | Transcript | 10x |
| Gong | Transcript | 10x |
| Chorus AI | Transcript | 10x |
| Zoom | Transcript | 10x |
| Intercom | Conversation | 1x |
| GitHub | Issue | 1x |
| Gladly | Conversation | 1x |
| Front | Message | 1x |
| Zendesk | Ticket | 1x |
| Freshdesk | Ticket | 1x |
| Salesforce Service Cloud | Case | 1x |
| Jira Service Management | Issue | 1x |
| Kustomer | Conversation | 1x |
| Salesforce | Note | 1x |
| HubSpot | Note | 1x |
| Slack | Message | 1x |
| Discord | Message | 1x |
| App Store | Review | 1x |
| Google Play Store | Review | 1x |
| Survey | Response | 1x |
| Typeform | Response | 1x |
| Survey Monkey | Response | 1x |
| Delighted | Response | 1x |