Volume Calculation
Detailed breakdown on how we calculate volume usage
Reforge Insights calculates volume based on the data automatically ingested by our system during your current billing cycle — from the start to the end of your plan month. This method provides a clear picture of your usage within each billing period.
Items marked as irrelevant are not included in your usage volume calculation. We recognize that not all ingested data provides actionable feedback, so we exclude these from your usage.
Integration Volume Impact
Our platform processes various integrations uniquely, based on the complexity of the data involved. For instance, integrations handling more detailed or conversational data will lead to higher volume calculations due to the extra processing and resources required. Below is an overview of how these integrations affect your volume:
Excessive deletions and re-ingestions of data may lead to the enforcement of usage limitations. This is to ensure fair usage and prevent circumvention of monthly caps.
| Integration | Entity Type | Volume Impact |
|---|---|---|
| Transcript Upload | Transcript | 10x |
| Gong | Transcript | 10x |
| Chorus AI | Transcript | 10x |
| Zoom | Transcript | 10x |
| Intercom | Conversation | 1x |
| GitHub | Issue | 1x |
| Gladly | Conversation | 1x |
| Front | Message | 1x |
| Zendesk | Ticket | 1x |
| Freshdesk | Ticket | 1x |
| Salesforce Service Cloud | Case | 1x |
| Jira Service Management | Issue | 1x |
| Kustomer | Conversation | 1x |
| Salesforce | Note | 1x |
| HubSpot | Note | 1x |
| Slack | Message | 1x |
| Discord | Message | 1x |
| App Store | Review | 1x |
| Google Play Store | Review | 1x |
| Survey | Response | 1x |
| Typeform | Response | 1x |
| Survey Monkey | Response | 1x |
| Delighted | Response | 1x |
Volume Calculation
Detailed breakdown on how we calculate volume usage
Reforge Insights calculates volume based on the data automatically ingested by our system during your current billing cycle — from the start to the end of your plan month. This method provides a clear picture of your usage within each billing period.
Items marked as irrelevant are not included in your usage volume calculation. We recognize that not all ingested data provides actionable feedback, so we exclude these from your usage.
Integration Volume Impact
Our platform processes various integrations uniquely, based on the complexity of the data involved. For instance, integrations handling more detailed or conversational data will lead to higher volume calculations due to the extra processing and resources required. Below is an overview of how these integrations affect your volume:
Excessive deletions and re-ingestions of data may lead to the enforcement of usage limitations. This is to ensure fair usage and prevent circumvention of monthly caps.
| Integration | Entity Type | Volume Impact |
|---|---|---|
| Transcript Upload | Transcript | 10x |
| Gong | Transcript | 10x |
| Chorus AI | Transcript | 10x |
| Zoom | Transcript | 10x |
| Intercom | Conversation | 1x |
| GitHub | Issue | 1x |
| Gladly | Conversation | 1x |
| Front | Message | 1x |
| Zendesk | Ticket | 1x |
| Freshdesk | Ticket | 1x |
| Salesforce Service Cloud | Case | 1x |
| Jira Service Management | Issue | 1x |
| Kustomer | Conversation | 1x |
| Salesforce | Note | 1x |
| HubSpot | Note | 1x |
| Slack | Message | 1x |
| Discord | Message | 1x |
| App Store | Review | 1x |
| Google Play Store | Review | 1x |
| Survey | Response | 1x |
| Typeform | Response | 1x |
| Survey Monkey | Response | 1x |
| Delighted | Response | 1x |