Upload survey responses from a CSV file
Reforge Insights understands the diverse sources from which you may be collecting survey responses. That’s why we offer a seamless integration with Flatfile to simplify the process of importing survey responses from spreadsheets directly into Reforge Insights.
To upload survey responses from a CSV file:
Our CSV import supports a wide range of fields to help you organize and analyze your survey responses effectively:
If a column has the header Data Source and contains values like the survey name (e.g., CSAT), that survey name will appear as a navigation item under Snippets.
Each question is a column in the CSV file. For example, a column header name may be “Question 1: What did you think of the product?”. You can map up to 50 survey questions during the upload process. When mapping questions, you can map them to any of the “Question #” columns.
If your CSV contains additional columns not listed above, you can still import them! During the mapping process, select “Add as new field” to create custom metadata fields that will be attached to your feedback entries.