intercom

Set up

Go to the integration settings page page and select the Linear integration. Follow the guidelines to connect your Linear account. Only admins of your Monterey workspace can set up Linear integration.

Usage

You can create a ticket for any individual feedback from the Monterey workspace. Click on each feedback and you will see a feedback detail view with an action bar to the right. At the bottom of the action bar, click the “Generate issue” button which will bring up a form requiring a title, team and assignee. You can also optionally include a description and project. After clicking on “Create issue”, the Linear ticket will be created and found in the specified issue list or you can find it in My issues > created in Linear.

linear

User Access

Anyone who has access to your Monterey workspace can create a ticket in Linear, even if they do not have access to Linear themselves. Only users of Linear will be able to view and manage the ticket in Linear.