Ingest Chorus AI Call Transcripts
Log in to your Chorus account.
Navigate to Settings via the Profile dropdown in the top right corner.
Click "Generate API Token" and note the token value. You will need it for the next steps.
Go to "Settings" in Reforge Insights.
Click "Integrations" in the navigation menu.
Click "Chorus AI".
Paste the API Key that you generated in Chorus.ai. Note that we encrypt and store this key securely.
Click "Save". The system will validate the API key.
Once confirmed, you will be returned to Reforge Insights, where you can toggle on call transcript ingestion.
type
is meeting
.no_show
is false
.duration
greater than 0.processing_state
is marked as done
, ensuring the transcript is available.recording.utterances.length > 0
).engagement_id
)subject
)account
) - Used to link Account dataparticipants
) - Used to link Contact datadate_time
)id
)name
)ext_id
)zi_company_id
)person_id
)name
)email
)zi_person_id
)title
)id
)snippet
)date_time
)speaker_id
) - Used to link to the Contacttrue
if speaker_type
is not customer
)engaging
)expired
)snippet_length
)snippet_time
)snippet_word_count
)speaker_type
)Entity Type | Volume Impact |
---|---|
Call Transcript | 10x |