Ingest Chorus AI Call Transcripts
Chorus.ai is a conversation intelligence platform that records, transcribes, and analyzes sales and customer success calls. Connecting Reforge Insights with Chorus allows you to leverage your call transcript data for deeper customer insights and analysis within the Reforge platform.
First, you will need to generate an API key in Chorus.ai.
Log in to your Chorus account.
Navigate to Settings via the Profile dropdown in the top right corner.
Click "Generate API Token" and note the token value. You will need it for the next steps.
Now that you have an API key, you can find the Chorus integration in Reforge Insights at integration settings page. Note that the link will take you to the first workspace you have access to, so you may need to change it using the Workspace selector at the top left of the screen.
Go to "Settings" in Reforge Insights.
Click "Integrations" in the navigation menu.
Click "Chorus AI".
Paste the API Key that you generated in Chorus.ai. Note that we encrypt and store this key securely.
Click "Save". The system will validate the API key.
Once confirmed, you will be returned to Reforge Insights, where you can toggle on call transcript ingestion.
Once Reforge Insights and Chorus are connected successfully, new call transcripts will be pulled in periodically. The integration fetches data from the Chorus Engagements API, applying the following filters:
type
is meeting
.no_show
is false
.duration
greater than 0.processing_state
is marked as done
, ensuring the transcript is available.recording.utterances.length > 0
).The following data attributes are loaded from Chorus and utilized in Reforge Insights for analysis:
Meeting (Engagement)
engagement_id
)subject
)account
) - Used to link Account dataparticipants
) - Used to link Contact datadate_time
)Account
id
)name
)ext_id
)zi_company_id
)Contact (Participant)
person_id
)name
)email
)zi_person_id
)title
)Transcript Utterance (Snippet)
id
)snippet
)date_time
)speaker_id
) - Used to link to the Contacttrue
if speaker_type
is not customer
)engaging
)expired
)snippet_length
)snippet_time
)snippet_word_count
)speaker_type
)Entity Type | Volume Impact |
---|---|
Call Transcript | 10x |
View the pricing page for more information on how we calculate volume usage.