Overview

The integration with Typeform is a great way to get product insights with and from your survey results. With the integration, your team can:

  • Finally make sense of non-categorical survey results
  • Surface correlations between ratings and open-ended responses
  • Understand trends of user sentiment across survey results

Get Started

You can find the Typeform integration on your integration settings page.

A user with access to both Monterey AI as well as Typeform will need to authorize the connection.

1

Go to "Settings"

2

Click "Integrations" in the navigation menu

3

Click "Typeform"

4

Click "Connect"

5

If necessary, log in to Typeform using the appropriate account

6

Review and approve the permissions requested

7

Once confirmed, you will be returned to Monterey AI, where you can toggle on survey ingestion

Ingest Responses

Once Monterey AI is authorized to access Typeform on your behalf, you can enable a setting on the integration settings page to have Monterey ingest new results data regularly. This process will run daily.

Initially, we will pull conversations ALL existing survey responses and then load new ones on an ongoing basis. Each response will be loaded into Monterey AI, however, only text / multiple choice responses will generate feedback. The remaining data will be appended as metadata and still filterable on

Data Collected

When ingesting surveys, we collect the following data and attributes from the Typeform API:

  • Survey Metadata (Basic details such as the Survey id, name, type, creation time, etc.)
  • Question information (Question id, name, ref, etc.)
  • Response content (Response id, type, values, etc.)