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Overview

The integration with SurveyMonkey is a great way to get product insights with and from your survey results. With the integration, your team can:

  • Finally make sense of non-categorical survey results
  • Surface correlations between ratings and open-ended responses
  • Understand trends of user sentiment across survey results

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Get Started

You can find the SurveyMonkey integration on your integration settings page.

A user with access to both Reforge Insights as well as SurveyMonkey will need to authorize the connection.

1

Go to "Settings"

2

Click "Integrations" in the navigation menu

3

Click "SurveyMonkey"

4

Click "Connect"

5

If necessary, log in to SurveyMonkey using the appropriate account

6

Review and approve the permissions requested

7

Once confirmed, you will be returned to Reforge Insights, where you can toggle on survey ingestion

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Ingest Responses

Once Reforge Insights is authorized to access SurveyMonkey on your behalf, you can enable a setting on the integration settings page to have Reforge Insights ingest new results data regularly. This process will run daily.

Initially, we will pull the latest 1 week of existing survey responses and then load new ones on an ongoing basis. Each response will be loaded into Reforge Insights, however, only text / multiple choice responses will generate feedback. The remaining data will be appended as metadata and still filterable.

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Data Collected

When ingesting surveys, we collect the following data and attributes from the SurveyMonkey API:

  • Survey Metadata (Basic details such as the Survey id, name, type, creation time, etc.)
  • Question information (Question id, name, ref, etc.)
  • Response content (Response id, type, values, etc.)

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Pricing Volume Impact

Entity TypeVolume Impact
Response1x

View the pricing page for more information on how we calculate volume usage.