Google Meet

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Overview

The integration with Google Meet is a great way to get product insights from your team meetings with customers. With the integration, your team can:

• Surface trends in customer meetings
• Extract common feature requests, bug reports, and questions
• Understand customer needs directly from meeting discussions
• Summarize meeting communications into actionable product insights

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Prerequisites

• Access to Reforge Insight Analytics
• Meeting recordings with transcripts saved

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Adding the App

You can find the Google Meet integration on your integration settings page.

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Usage

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Features and Actions

1. Connecting Accounts

   • Conect one or multiple of your Google accounts to Reforge Insight Analytics
   • On the integration page you will see a list of your Google accounts, an option to connect another account, and an option to disconnect accounts that are already connected
   • You’ll also see a list of other connected Google Accounts from other members of your workspace

2. Importing Transcripts

   • Clicking “Load latest data” will import the latest meeting transcripts for your own connected Google accounts
   • New transcripts will be imported on a regular basis for all connected Google accounts in your workspace
   • You can view imported transcripts in your Snippets page

3. Managing Data

   • All imported transcripts are stored securely in Reforge Insight Analytics
   • You can view, search, and analyze transcripts through the platform
   • Transcripts are processed to extract feedback insights and trends

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Removing the App

To remove the Google Meet integration:

1. Go to your Google Meet integration settings page.
2. Click “Disconnect Integration” next to the account you want to disconnect

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Implications of Removal

• The integration will stop importing new meeting transcripts
• Previously imported transcripts will remain in Reforge Insight Analytics
• You will need to re-authorize if you want to reconnect in the future

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Data Handling

• All previously imported transcripts will be retained in Reforge Insight Analytics
• No data will be deleted from your Google account
• You can request data deletion from Reforge Insight Analytics if needed

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Troubleshooting

Common issues and solutions:

1. Missing Transcripts

   • Verify that your meetings were recorded and transcripts active and saved
   • Check if connected accounts have recent recorded meetings with transcripts. On initial import, we look for meetings up to 1 week in the past

2. Connection Problems

   • Clear your browser cache and cookies
   • Try using a different browser
   • Check your internet connection

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FAQ

Q: What permissions does the integration require? A: The integration requires access to view your Google account information (name, email, profile picture), meeting recordings and transcripts, and meeting participants.

Q: How often are new transcripts imported? A: New transcripts are imported automatically every 24 hours.

Q: What happens if I disconnect and reconnect the integration? A: Previously imported transcripts will remain in the system, and new transcripts will begin importing again.

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Support

You can email us at hello@reforge.com or use the widget on the bottom right of the Insight Analytics app to submit feedback.

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Data Collected

For each selected user, we will load recording information including the following from the Google Meet API:

• Metadata (Basic details such as meeting date, name, space id, etc)
• Participants (A list of the meeting’s participants)
• Media (The media urls of the meeting)
• Meeting transcripts (The full transcript content of the meeting)

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Pricing Volume Impact

Entity Type	Volume Impact
Transcript	10x

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Alternative Methods

If you do not have access to Google Meet, but have meeting transcripts, you can still upload them directly to Reforge Insight Analytics by navigating to the feedback page and then clicking ”+ Feedback” and choosing “Import Transcripts”.