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Overview

The integration with Google Meet is a great way to get product insights from your team meetings with customers. With the integration, your team can:
  • Surface trends in customer meetings
  • Extract common feature requests, bug reports, and questions
  • Understand customer needs directly from meeting discussions
  • Summarize meeting communications into actionable product insights
If this is a one time ingestion or low data volume, we recommend you upload via CSV or Zapier instead of building a continuous pipeline.

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Prerequisites

  • Access to Reforge Insights
  • Meeting recordings with transcripts saved

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Adding the App

You can find the Google Meet integration on your integration settings page.
1

Go to "Settings"

2

Click "Integrations" in the navigation menu

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Click "Google Meet"

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Click "Connect"

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If necessary, log in to Google using the appropriate account

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Review and approve the permissions requested

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Once confirmed, you will be returned to Reforge Insights where you can import meeting recording transcripts

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If necessary, connect another Google account

If you need to connect multiple Google accounts, you can do so by adding each user to the Reforge Insights workspace, then authenticating with each Google account.

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Usage

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Features and Actions

  1. Connecting Accounts
    • Conect one or multiple of your Google accounts to Reforge Insights
    • On the integration page you will see a list of your Google accounts, an option to connect another account, and an option to disconnect accounts that are already connected
    • You’ll also see a list of other connected Google Accounts from other members of your workspace
  2. Importing Transcripts
    • Clicking “Load latest data” will import the latest meeting transcripts for your own connected Google accounts
    • New transcripts will be imported on a regular basis for all connected Google accounts in your workspace
    • You can view imported transcripts in your Snippets page
  3. Managing Data
    • All imported transcripts are stored securely in Reforge Insights
    • You can view, search, and analyze transcripts through the platform
    • Transcripts are processed to extract feedback insights and trends

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Removing the App

To remove the Google Meet integration:
  1. Go to your Google Meet integration settings page.
  2. Click “Disconnect Integration” next to the account you want to disconnect

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Implications of Removal

  • The integration will stop importing new meeting transcripts
  • Previously imported transcripts will remain in Reforge Insights
  • You will need to re-authorize if you want to reconnect in the future

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Data Handling

  • All previously imported transcripts will be retained in Reforge Insights
  • No data will be deleted from your Google account
  • You can request data deletion from Reforge Insights if needed

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Troubleshooting

Common issues and solutions:
  1. Missing Transcripts
    • Verify that your meetings were recorded and transcripts active and saved
    • Check if connected accounts have recent recorded meetings with transcripts. On initial import, we look for meetings up to 1 week in the past
  2. Connection Problems
    • Clear your browser cache and cookies
    • Try using a different browser
    • Check your internet connection

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FAQ

Q: What permissions does the integration require? A: The integration requires access to view your Google account information (name, email, profile picture), meeting recordings and transcripts, and meeting participants. Q: How often are new transcripts imported? A: New transcripts are imported automatically every 24 hours. Q: What happens if I disconnect and reconnect the integration? A: Previously imported transcripts will remain in the system, and new transcripts will begin importing again.

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Support

You can email us at hello@reforge.com or use the widget on the bottom right of the Insights app to submit feedback.

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Data Collected

For each selected user, we will load recording information including the following from the Google Meet API:
  • Metadata (Basic details such as meeting date, name, space id, etc)
  • Participants (A list of the meeting’s participants)
  • Media (The media urls of the meeting)
  • Meeting transcripts (The full transcript content of the meeting)

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Pricing Volume Impact

Entity TypeVolume Impact
Transcript10x
View the pricing page for more information on how we calculate volume usage.

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Alternative Methods

If you do not have access to Google Meet, but have meeting transcripts, you can still upload them directly to Reforge Insights by navigating to the feedback page and then clicking ”+ Feedback” and choosing “Import Transcripts”.