discord

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Overview

Connect Monterey AI and Discord to extract signal from the noise in your community’s conversations, finding feature requests, issues, and more.

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Set up

You can find Discord integration on the integration settings page. Follow the instructions to connect your Discord account. You can connect multiple channels from one Discord account to Monterey. Only admins of your Monterey workspace can set up Discord integration.

1

Go to the [Discord settings page](https://app.monterey.ai/w/default/settings/integrations/discord).

2

Click the "Connect" button to connect your Discord account.

3

Select the server from which you want to ingest message data.

4

Select the channel(s) you want to ingest data from.

5

Ensure "Read Messages" and "Read Message History" are checked

6

Click "Authorize"

7

Toggle on the channels from which you want to ingest message data

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Channel Access

If you are not able to find the channel(s) you wish to ingest from, or the channel(s) are disabled in the Monterey settings page, follow the instructions below to ensure the bot has appropriate access to the channel(s).

1

Invite "MontereyAI" to the channel you want to ingest data from (necessary if it is a private channel).

2

Right-click on the channel and select "Edit Channel".

3

Select the "Permissions" tab.

4

Click the "+" button to add a new role.

5

Name the role "MontereyAI" or another that is easy to identify and click "Create".

6

Under "General Channel Permissions", enable "View Channel"

7

Under "Text Channel Permissions", enable "Read Message History"

8

Click "Save Changes"

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Ingesting Messages

Monterey will periodically pull in the latest messages from Discord. You can also manually refresh to load in the latest data at the Discord settings page.

The system will automatically run messages or groups of messages through spam filtering to try and sift out the signal from the noise among conversations. If you find the filtering is too aggressive, or not aggressive enough, reach out to us and let us know. We can adjust the sensitivity for you.

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Data Collected

When ingesting messages, we collect the following data:

  • Metadata (Basic details such as the message ID, creation date, etc.)
  • Content (The text of the message)
  • Author (The ID and username of the message author)
  • Channel ID that the message was posted to
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