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Overview

Front is a shared inbox for teams. It allows you to manage all of your communication channels in one place.

With the Reforge Insight Analytics integration with Front, you can

  • Surface trends in customer conversations
  • Discover emerging issues
  • Understand what are the commercial risks and opportunities
  • Summarize customer communications to actionable product insights

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Get Started

You can find the Front integration on your integration settings page.

A user with admin-level access to both Reforge Insight Analytics as well as Front will need to authorize the connection.

1

Go to "Settings"

2

Click "Integrations" in the navigation menu

3

Click "Front"

4

Click "Connect"

5

If necessary, log in to Front using the appropriate account

6

Review and approve the permissions requested

7

Once confirmed, you will be returned to Reforge Insight Analytics, where you can toggle on conversation ingestion

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Data Collected

Once Reforge Insight Analytics and Front are connected successfully, data will be pulled from Front periodically. The first time Reforge Insight Analytics loads data, it will look back 1 week. After that, it will ingest all new data up to your plan’s feedback volume limit.

Each email thread that is accessible will be ingested, such that each message in the thread is viewable in Reforge Insight Analytics. Only inbound messages will be analyzed for insights and other outputs in Reforge Insight Analytics.

When ingesting email threads, we collect the following data and attributes from the Front API:

  • Sender name and handle (e.g. email)
  • Message subject and body (text content)

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Pricing Volume Impact

Entity TypeVolume Impact
Message1x

View the pricing page for more information on how we calculate volume usage.

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