Ingest Gladly Tickets
Go to "Settings"
Click "Integrations" in the navigation menu
Click "Gladly"
Enter your username from Gladly
Enter your subdomain, e.g. if your Gladly domain is "mycompany.gladly.com", enter "mycompany"
Enter your API key, which can be found in your Gladly account settings
Once confirmed, you are complete.
Entity Type | Volume Impact |
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Conversation | 1x |