Jira

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Set up

Go to the integration settings page and select the Jira integration option. Follow the guidelines to connect your Jira account. Only admins of your Monterey workspace can set up Jira integration.

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Usage

You can create a ticket for any individual feedback from the Monterey workspace. Click on each feedback and you will see a feedback detail view with an action bar to the right. At the bottom of the action bar, click the “Generate issue” button which will bring up a form requiring a title, team and assignee. You can also optionally include a description and project. After clicking on “Create issue”, the Jira ticket will be created and found in the specified issue list in Jira.

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User Access

Anyone with access to your Monterey workspace can create a ticket in Jira, even if they don’t have a Jira account. Only users with a Jira account will be able to view and manage the ticket in Jira.