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Distribution

Reforge Insight Analytics

Turn user feedback into product insights with Reforge Insight Analytics

Welcome

Welcome to Reforge Insight Analytics (formerly Monterey AI), the copilot for product insights

Quick Start

The guiding principles behind Reforge Insight Analytics

Philosophy

Overview

Add data from any supported Survey Provider, upload a Survey CSV, or Create a Reforge Insight Analytics Survey!

Survey

Add our in-app Widget to collect feedback directly from your website

Widget

The portal supports a public feedback collection mechanism, and a view to share your roadmap and progress

Portal

Install the Monterey AI Chrome extension to capture customer feedback from any web app or web page

Chrome extension

Feedback CSV Upload

Survey CSV Upload

How to import and update contacts via CSV upload

Contacts CSV Upload

How to import and update contact accounts via CSV upload

Accounts CSV Upload

Understanding and managing feedback snippets

Snippets

Contacts

Configure and use metadata across the platform

Metadata

We identify potential spam in advance, ensuring you're not wading through irrelevant input.

Review Spam

Feedback grouped by common themes for easy analysis

Themes

Answer any questions about your feedback like magic

Ask Monty

Alerts

In-depth analysis fully customizable to align with your objectives

Custom Reports

Creating, managing and tuning labels for feedback triage.

Label Management

Goals (coming soon)

Templates (coming soon)

Use Reforge Insight Analytics to search for feedback and customers

Search

Create Linear tickets from customer feedback or themes

Linear 

Create Asana tickets from customer feedback or themes.

Asana

Create Jira tickets from customer feedback or themes

Jira 

Get a comprehensive summary of your workspace activity delivered straight to your inbox every week.

Weekly Report

Keep up with critical insights, delivered directly to your inbox

Email Notifications

Export

Upgrades you can expect from the platform

Properties 

An overview of Reforge Insight Analytics security features and practices.

Security Overview

An alternative sign in method for users who experience issues with the Sign in button in emails

Sign in with Token

Description of team member roles and capabilities

User Roles

An overview of Reforge Insight Analytics PII Masking Offering.

PII Masking

Detailed breakdown on how we calculate volume usage

Volume Calculation

Attribution for open-source projects utilized in the Reforge Insight Analytics client application

Open-source Attribution

Connect your support platform to Reforge Insight Analytics

Support Integrations

Ingest customer conversations and support tickets to Reforge Insight Analytics for consolidation and analysis

Intercom

GitHub

Gladly

Gong

Front

Zendesk

Freshdesk

Salesforce Service Cloud

Jira Service Management

Kustomer

Connect your CRM to Reforge Insight Analytics

CRM Integrations

Ingest Salesforce Closed-Won Opportunity Notes

Salesforce

Ingest HubSpot Closed-Won Opportunity Notes

HubSpot

Connect your community platforms to Reforge Insight Analytics

Community Integrations

Slack

Discord

Collect and analyze feedback from your Reddit community

Reddit

Connect your movile app review stream to Reforge Insight Analytics

App Reviews Integrations

App Store

Google Play Store

Ingest Typeform survey results to Reforge Insight Analytics for consolidation and analysis

Typeform

Ingest SurveyMonkey survey results to Reforge Insight Analytics for consolidation and analysis

SurveyMonkey

Ingest Emails

Build custom automations to ingest feedback and transcripts with Zapier

Zapier

Automatically import video call transcripts from Fathom into Reforge Insight Analytics

Fathom

Ingest targeted data from Snowflake and other data warehouses to Reforge Insight Analytics for consolidation and analysis

Data Warehouse

Integrations

API Reference

Demo

Home

Identify a customer

Identify an account

Create a new Feedback Record

Submits conversation data to the system for processing. This can be content like a call transcript, email thread, or chat conversation.