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overview

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What is Ask Monty?

Ask Monty is your intelligent assistant for exploring and analyzing customer feedback. Using advanced AI, Monty helps you understand what your customers are saying, identify trends, compare feedback across different segments, and generate actionable insights—all through a natural conversation.

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How It Works

Ask Monty operates like a research assistant. You ask questions in plain English, and Monty:
  1. Understands your query - Identifies what data you need and what filters to apply
  2. Gathers the data - Creates focused datasets from your feedback, surveys, or external sources
  3. Analyzes and responds - Generates summaries, charts, examples, or documents to answer your question
The best part? You can ask follow-up questions, refine your analysis, and dive deeper—all in one conversation. example

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Key Capabilities

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Multiple Response Types

Monty adapts its response format to best answer your question:
  • Text Summaries: Get concise overviews, thematic analyses, and qualitative comparisons
  • Charts & Visualizations: See trends over time, distributions, and comparisons across categories
  • Feedback Examples: Browse actual customer quotes and snippets relevant to your query
  • Documents: Generate draft PRDs, reports, and other structured documents

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Smart Data Filtering

Monty automatically extracts filters from your questions:
  • Time ranges (“last 30 days”, “Q1 2024”)
  • Feedback sources (“from app store reviews”, “Intercom messages”)
  • Categories and projects
  • Tags and metadata
  • Customer segments (plan tier, contract value, etc.)

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Citations & Traceability

Every insight links back to the original feedback, so you can:
  • Verify Monty’s findings
  • Dive deeper into specific examples
  • Share evidence with your team

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Save & Share

  • Save important questions for future reference
  • Export datasets to CSV
  • Create cohorts from your analysis
  • Share insights via public links

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What Makes Ask Monty Different

Unlike traditional analytics dashboards where you build queries manually, Ask Monty lets you explore your data conversationally. It’s like having a product analyst who:
  • Knows your entire feedback history
  • Can instantly filter and segment data
  • Creates visualizations on demand
  • Summarizes findings in plain language
  • Remembers your conversation context

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Getting Started

Ready to start analyzing? Here are some example questions to try:
  • “Summarize the most common bugs reported in the last 60 days”
  • “Show me sentiment trends for our mobile app this quarter”
  • “What are users saying about our new checkout flow?”
  • “Compare feature requests from enterprise vs. SMB customers”
  • “Find examples of feedback mentioning dark mode”
In the next sections, you’ll learn how to ask effective questions, understand Monty’s capabilities, and make the most of your conversations.
Next: Asking Questions →