Workspace data export

Workspace admins can request a full export of a workspace’s data from Settings → Data export. The export is prepared in the background and delivered as a single zip of CSV files covering feedback and snippets, contacts and accounts, labels, roadmap items and votes, surveys, interviews and transcripts, and reports. This is different from the per-page CSV exports, which download the snippets or feedback matching your current filters. A workspace data export includes everything in the workspace.

Request an export

Go to Settings → Data export.
Click Request export.

The export runs asynchronously. Depending on the size of your workspace it takes a few minutes to an hour. You can leave the page; the status in the Exports table updates automatically while an export is in progress. When the export finishes, you get:

An email with a link to the Data export page.
An in-app notification with a Download button.

Each workspace can request one export per 24 hours. The Request export button is disabled while an export is in progress or until the next export is available, and the page shows when that is. A failed export doesn’t count toward the limit, so you can request again right away.

Download an export

Completed exports appear in the Exports table on the Data export page with the time requested, who requested it, status, file size, and the date it is available until. Click Download on a row to get the zip file. Every admin in the workspace can see and download any export, not only the person who requested it. The file is named <workspace>-data-export-<YYYY-MM-DD>.zip.

Exports are available for 7 days after they complete. After that the file is deleted and the row’s status changes to Expired. Request a new export if you need the data again.

Export statuses

Status	Meaning
Queued	The export has been requested and is waiting to start.
Preparing	The export is running. The percentage shows how much data has been written.
Ready	The export is complete and can be downloaded.
Expired	More than 7 days have passed since the export completed. The file has been deleted.
Failed	The export could not be completed. You can request a new one immediately.

What’s in the export

The zip contains a README.md describing each file and its row count, plus the CSV files below. All files are UTF-8 CSV with a header row. Dates are in MM/DD/YYYY format (UTC). IDs are stable across files, so you can join them (for example, Feedback ID in snippets.csv matches ID in feedback.csv). Large tables are split into numbered files of about 100,000 rows each (for example snippets-001.csv, snippets-002.csv). Each part has its own header row; together they make up the whole table.

Cells that start with =, +, -, or @ are prefixed with ' so spreadsheet apps don’t run them as formulas.

Feedback and snippets

File	Contents
`feedback.csv`	One row per piece of feedback: ID, Title, Description, Contact Name, Contact Email/ID, Category, Tags, Projects, Date, Source, Custom Fields. Custom Fields holds any custom data imported with the feedback as a JSON object.
`snippets.csv`	One row per snippet: Feedback ID, Source, Date, Snippet ID, Content, Contact Name, Contact Email/ID, Category, Tags, Projects, Status, Custom Fields. Feedback ID links to `feedback.csv`. Custom Fields repeats the parent feedback’s custom data.

Contacts and accounts

File	Contents
`customers.csv`	One row per contact: ID, Name, Email/ID, External ID, External Source, Account ID, Account Name, Tags, Created At. Account ID links to `accounts.csv`. Enabled custom contact fields (see Metadata) appear as extra columns after Created At.
`accounts.csv`	One row per account: ID, Name, Domain, Description, External ID, Contract Value, Created At. Enabled custom account fields appear as extra columns after Created At.

Labels

File	Contents
`labels.csv`	Your label taxonomy: ID, Name, Description, Type, Applies To, Group, Parent Group, Created At. Type is one of Category, Tag, Project, Competitor, Persona, Contact Tag, or Roadmap. Snippet and feedback rows reference labels by name.

Roadmap

File	Contents
`roadmap.csv`	One row per roadmap item, including items not published to your portal: ID, Title, Description, Status, Priority, Published to Portal, Published At, Portal Votes, Imported Votes, Linked Feedback, Created At. AI-suggested items still awaiting review are not included.
`roadmap_votes.csv`	One row per vote on a roadmap item: Roadmap Item ID, Roadmap Item Title, Contact ID, Contact Name, Contact Email/ID, Source. Source is `Portal` for votes cast in your portal and `Imported` for votes brought in by CSV import. Contact ID links to `customers.csv`.

Surveys

File	Contents
`surveys/surveys.csv`	One row per survey: ID, Title, Description, Type, Status, Launched At, Ended At, Created At, Responses.
`surveys/questions.csv`	One row per survey question: Question ID, Survey ID, Order, Type, Question, Required, Options, AI Summary, Deleted. Questions removed after responses came in are included with Deleted = Yes.
`surveys/responses.csv`	One row per survey response: Response ID, Survey ID, Respondent Name, Respondent Email/ID, Started At, Completed At, AI Summary. Responses received over the survey’s quota are not included.
`surveys/answers.csv`	One row per answer: Response ID, Survey ID, Question ID, Question, Answer. Welcome and thank-you screens are not included.

Interviews

File	Contents
`interviews/interviews.csv`	One row per AI interview: ID, Title, Description, Type, Status, Launched At, Ended At, Created At, Responses.
`interviews/goals.csv`	One row per interview goal (a topic the interviewer covered): Goal ID, Interview ID, Order, Type, Goal, Example Question, AI Summary.
`interviews/responses.csv`	One row per interview participant: Response ID, Interview ID, Respondent Name, Respondent Email/ID, Started At, Completed At, Sentiment, Language, AI Summary.
`interviews/transcripts.csv`	One row per spoken or typed turn, in order: Response ID, Interview ID, Recording ID, Turn, Speaker, Goal, Message, Timestamp. Speaker is `Interviewer` or `Participant`. Tool calls and UI events are not included.

Reports

File	Contents
`reports/reports.csv`	One row per custom report: ID, Title, Type, Summary, Generated Content, Filters, Shared With Workspace, Created At, Completed At. Summary and Generated Content are the AI-written parts of the report. Filters is the report’s dataset definition as JSON. Charts are computed live in the product and are not included.
`reports/report_snippets.csv`	Which snippets each report covers as of the export date, one row per report and snippet: Report ID, Snippet ID. Reports without filters (covering all your data) are left out, since their snippets are already in `snippets.csv`.

Permissions

Only workspace Admins can request, view, and download workspace data exports. Members see a message that only admins can export workspace data. See Team roles.

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Open Source

Request an export

Download an export

Export statuses

What’s in the export

Feedback and snippets

Contacts and accounts

Labels

Roadmap

Surveys

Interviews

Reports

Permissions

​Request an export

​Download an export

​Export statuses

​What’s in the export

​Feedback and snippets

​Contacts and accounts

​Labels

​Roadmap

​Surveys

​Interviews

​Reports

​Permissions

Request an export

Download an export

Export statuses

What’s in the export

Feedback and snippets

Contacts and accounts

Labels

Roadmap

Surveys

Interviews

Reports

Permissions